Reference

Terms, Eligibility and Your Account Rights

Access to okbajie and its services — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible. Read these terms carefully before using any part of the platform.

Jurisdiction-Dependent AccessAccount Holder ObligationsPayment Terms ApplyAge Eligibility Required
okbajie Terms, Eligibility and Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account data is held under access controls and is not shared with third parties outside of what is required for payment processing through bKash, Nagad, or Rocket. We retain transaction records for the period required by applicable policy, after which they are deleted or anonymised.

Data Retention

Account and transaction records are kept for the period required under our data policy. After that window closes, personal data is removed or anonymised in line with standard practice.

Cookie Use

We use session and functional cookies to keep your account active and remember your preferences. You can manage cookie settings through your browser; disabling them may affect how the platform loads.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your credentials immediately and contact support with your account ID.

Requesting Changes

To update personal details, request a data summary, or ask for account closure, contact support directly. We process verified requests within the timeframe set out in our data handling policy.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Team online

Account and Terms Queries

For questions about your account status, eligibility, or how a specific term applies to your situation, contact our support team with your account ID and the relevant transaction or policy reference.

Payment Dispute Support

If a bKash, Nagad, or Rocket transaction is in dispute, raise it through the support channel with your wallet reference number. We match records on our end and respond with a written outcome.

Policy Update Notifications

When legal terms change, we notify you via the contact method on your account. Check your registered email or in-app notification centre to stay current with any updates that affect your access.

Common Legal and Eligibility Questions

These answers cover the questions we hear most often about account rights, data handling, and how our terms apply in Bangladesh.

Access is open to adults in eligible regions where local law permits. You are responsible for confirming that your use complies with the laws in your location before registering or transacting.

On account closure, personal data is retained for the period required by our policy, then deleted or anonymised. Transaction records tied to bKash, Nagad, or Rocket payments are kept for the required retention window.

Yes. Contact support with your account ID and a written request. We will verify your identity and provide a summary of the data we hold within the timeframe stated in our data handling policy.

Raise the dispute through our support channel with your wallet reference number — whether that is a bKash, Nagad, or Rocket transaction. We match it against our records and respond in writing.

The governing law is stated in the full terms document. Where a clause conflicts with mandatory local law in your jurisdiction, local law takes precedence for that clause only; the rest of the terms remain in effect.

We send a notification to your registered contact when terms are updated. Continued use of the platform after the effective date of any change means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.