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How We Handle Your Information

We built okbajie around your account data and wallet transactions — what we collect, where it lives, and how you control it.

Account data protectionTransaction privacyUser access rightsContact preferencesRetention clarity
okbajie How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

Questions about what we collect, how long we keep it, or how to request changes go straight to our privacy team. We handle data-access requests, consent withdrawals, and correction queries through the same support paths you use for account help. Response times match standard support hours; most inquiries close within one business day.

Privacy Inquiry Submit data-access or correction requests through the account-help form in your lobby dashboard. Include your registered mobile number and the specific information you want reviewed. We verify your identity before releasing account details.
Email Channel Send policy questions or consent-withdrawal notices to our support email listed in your account profile. Attach your account ID or registered wallet number so we can locate your records quickly and process the request without delay.
Live Assistance Reach our live-chat team with urgent privacy concerns — lost-device alerts, unauthorised access reports, or immediate account-lock requests. Chat agents escalate data-security cases to the privacy desk within minutes for faster resolution.
DATA PRACTICES

How We Protect Your Information

okbajie encrypts wallet transactions, stores session data on secure infrastructure, and limits staff access to account records based on role. We run regular security audits, monitor login patterns for unusual activity, and notify you when we detect access from a new device. Transparency and control matter — you decide what marketing messages you receive and which session logs we retain beyond the minimum compliance window.

Transaction Security

bKash, Nagad and Rocket deposits pass through encrypted channels; we store only the confirmation code and amount, not your wallet PIN or OTP. Withdrawal requests trigger a verification step that matches your registered mobile number before funds move.

Cookie Management

Session cookies track your lobby state so you can switch between slots and live tables without re-logging. Marketing cookies personalise game recommendations. Decline optional cookies in your account settings; essential session cookies remain active to keep the platform functional.

Access Controls

Only authorised support and compliance staff view your account data, and every access event logs to our audit trail. You can request a list of who accessed your records and when. Two-factor authentication adds an extra layer when you log in from Dhaka or any new location.

Data Retention

Active account records stay on file as long as your profile remains open. After account closure we archive transaction history for the period required by financial regulations, then delete personal identifiers. Request early deletion where local law permits it.

Common Privacy Questions

We collect your mobile number, account username, and the wallet details you link for bKash, Nagad or Rocket deposits. Session logs capture device type and IP address to verify eligibility and prevent duplicate accounts in Bangladesh regions.

Yes. Submit a data-access request through the account-help form in your lobby or email our support team with your registered mobile number. We send a summary of your account records, transaction history, and session logs within a few business days.

We receive confirmation codes and transfer amounts from payment processors to credit your account balance. We do not store your wallet PIN, OTP, or full account number. Transaction records help us resolve deposit disputes and prevent fraud across the platform.

Only authorised support, compliance and technical staff view account data, and every access event logs to our audit trail. Third-party payment processors handle wallet transactions under their own privacy terms; we share only the minimum details needed to complete deposits and withdrawals.

Contact our privacy team through live chat or the support email in your account profile. We process consent-withdrawal and deletion requests where local law allows, retaining only what financial regulations require for dispute resolution and compliance records.

We do not sell your personal data. Payment processors, fraud-prevention services, and hosting providers access limited information under contract to deliver their services. Marketing partners may show you promotions based on anonymised lobby activity, not your identity or wallet details.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.